Digital and technology from Cognac Systems


CRM & back-office integration

We believe that your website should be far more than a marketing tool, it should be fundamentally linked with your core business systems, providing a much richer customer experience.

Highly functional

We deliver fully-integrated websites and applications that can sync documents, customer accounts, orders and other data with a range of sources; including internal or cloud based CRM and accounting systems, allowing your customers to accomplish much more online.

We are able to integrate with most CRM vendors - including Salesforce, Dynamics and SAP. Where needed, we can develop cost-effective bespoke administrative and management systems to meet specific business requirements for managing this data directly.

Seamless

Many of our projects include at least one aspect of bespoke web application development or integration with internal business systems.

We take extensive steps to ensure such integrations work seamlessly, continue to remain robust, and that data flows efficiently between your customers and employees.

Robust

Given the dependencies involved, we carefully design our solutions in a manner that doesn't assume all systems to be available, all of the time. We ensure that data flows and customer transactions remain robust in every event, that a full audit trail is always available, and we build in such a manner that internal business systems can be changed without significant impact to the website.

Integration Services

As a digital and technology specialist, we provide the full range of custom development and integration services, including

  • CRM integration
  • SharePoint integration
  • Bespoke development
  • Data quality management
  • Solutions for occasionally connected systems

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